Terms and Conditions of Quinta Seara d'Ordens

These Terms and Conditions govern the booking process for wine tourism visits and activities, as well as the management of orders for its products, offered by [Company Name]. Quinta Seara d'Ordens. By using our website to make a booking request, the user confirms that they have read, understood and accepted the terms described herein.

1. Booking Activities and Wines

  • Reservations for visits and activities at Quinta Seara d'Ordens are made using reservation request forms available on our website.
  • After completing the form, the user will receive an email confirming availability. The reservation will only be considered confirmed after our response.
  • Our wines can only be purchased by reservation through the contact details provided on our website.
  • To place a reservation order, the customer must contact us by phone or email, indicating the products of interest and the desired quantity.
  • After your order is placed, our team will confirm the availability of the wines and provide all the necessary information to complete the purchase.

2. Reservation Request Conditions

  • Availability: Reservations are subject to availability. In case of unavailability, we will inform the user with possible alternative dates.
  • Booking Deadline: Reservations must be made at least 48 hours in advance.
  • Cancellation: Reservations can be cancelled free of charge up to 48 hours before the date of the visit. Cancellations outside this timeframe may not be refunded.
  • The wine reservation will only be confirmed after the customer receives an email or phone call from our team, confirming product availability and providing payment instructions.
  • Payment must be made according to the instructions given in the booking confirmation, and can be made by bank transfer or other indicated method.

3. Prices and Payment Methods

  • Prices: All prices for products and experiences listed include applicable taxes and are subject to change without notice.
  • Payment: Payment is made on-site by credit/debit card or cash at the time of the visit. Alternatively, a pre-authorization of payment may be requested for groups or special reservations.
  • Pricing Policy per Person/Group: The price may vary depending on the number of participants or the type of activity. For groups, there may be special conditions, detailed in the booking process.

4. User Rights and Obligations

  • Accuracy of Information: The user agrees to provide accurate information on the booking form for validation of their activity reservations and product requests.
  • Consent for Personal Data: By making a reservation, the user consents to the collection and processing of their personal data as described in our Privacy Policy.
  • Cancellation and Modification Rights: The user may cancel or modify their reservation within the indicated timeframes.

5. Cancellation Policy

  • Cancellation initiated by the user: For cancellations made up to 48 hours before the visit date, the user will not incur any cost. Cancellations outside this timeframe may not be refunded, except in exceptional circumstances.
  • Cancellation initiated by Quinta Seara d'Ordens: In the event of changes or cancellations by the Quinta, the user will be informed in advance and will be offered an alternative or a full refund.
  • Wine reservations can be cancelled up to 24 hours after availability is confirmed, at no additional cost.
  • Any subsequent cancellations must be discussed directly with our team and will be reviewed on a case-by-case basis.

6. Limitation of Liability

  • Quinta Seara d'Ordens is not responsible for losses or damages resulting from the cancellation of activities due to force majeure events, such as extreme weather conditions or other unforeseen circumstances.
  • We reserve the right to adjust the Terms and Conditions, and we advise users to consult them periodically.

7. Contact For more information about reservations or to clarify any doubts, please contact us using the details below:

  • E-mail: geral@searadordens.com
  • Telephone: +351 254 906 415

By making a reservation request, the user confirms acceptance of these Terms and Conditions and declares to be aware of the policies and practices of Quinta Seara d'Ordens.

8. Complaints:

If you wish to make a complaint or a compliment, we offer the Complaints Book in electronic format. The complaint submitted in the Electronic Complaints Book It has the same validity as a complaint submitted in the paper complaints book.